They will always remind you of the 1-year average as per the IRCC website. Part of the procedure.
It's my understanding the local VO for the PA will get a " recommendation " from CIC prior
to the file transfer. This could include interview request if they feel your application is not strong enough.
Many files are being transferred from Sydney to Mississauga for whatever reasons?
From what the agent has told you it seems they can make it go faster. It's good they can use technology
to speed things up depending on how they perceive your case.
After all this is Canada....Hopefully everything will be done with dignity and respect.