i have also applied for the caq on 05-11-2018Got my CAQ issued on the 23rd of May right after I called them. Received the electronic letter on the 24th and the actual paper on the 29th via the post. My best advice would be to call them, they were very helpful. The lady on the phone said that the average processing time is around 25 business day, and since mine was taking more than that she put an internal message to my file. They processed my documents on the same day. Wish I called them earlier!
but its stuck on opening of file dated 06-11-2018
so could you provide contact number you called?