If you use the link in your AOR pdf, you shouldn't need the visa office (as it doesn't ask for one). I submitted both a CSE, and a technical issue, and heard back regarding the technical issue saying that it's an ongoing technical issue and they are looking to resolve it as soon as possible, and everything is fine with my application.Regarding my biometrics status - We need your fingerprints to process your application - though I've done biometrics on September 12, yesterday I reported a technical issue, and raised CSE with the description of the problem. But the issue is that when raising CSE, you have to choose your visa office, which is processing your application. And your claim is directed there. As for me, I have no idea, which visa office is mine.
We have a Whatsapp group for August biometric applicants (if you'd like to join, and are not in it already). I think there were 6 cases like ours, where the Biometric status didn't show completed, even though the enrolment number shows.