linked to an online account):
- by using the e-Client Application Status (e-CAS) online tool, which is updated daily.
- Submitted online or submitted by mail and linked to an online account:
- through your online account.
- Please click on Add (link) your application to your account,
- Enter the information exactly as you did on your application form,
- if you made updates after you applied, please enter the most recent information,
- Once you have linked your application to your account, all messages about your application will be sent to you through that account. You will no longer receive letters by mail about your application.
IRCC Web form available on our website and choose Technical difficulties located in the drop down menu under the heading Enquiry. Please also add the following information:
- Your current status in Canada
- The expiration date of that status
- (If applicable) Date the application was submitted
- Information you are looking for and nature of the problem
- Information requested under A or B, depending on your situation:
Please include:
- A copy of the form/document you are trying to upload (all fields completed), and
- All your answers to the online questionnaire. To do that:
- select the Modify my Answers button located at the top of the online questionnaire. Once you are redirected to the page entitled Find Out if You're Eligible to Apply, you can:
- provide us with screen shots, or
- copy and paste the text.
- select the Modify my Answers button located at the top of the online questionnaire. Once you are redirected to the page entitled Find Out if You're Eligible to Apply, you can:
All you need to do is click on Add (link) your application to your account. If you are experiencing technical difficulties, please provide us with screen shots of all your answers appearing on the Link an existing application to this account page.
For sponsorship applications, it must be the sponsored person’s (principal applicant) online account. In order for the sponsor to make an enquiry, the principal applicant must provide written consent to IRCC by completing the Use of a Representative form and submitting it via the IRCC Web form.
C) Your situation is not described under A or B?
Please include:
- Screen shots showing the full browser window, including the website address field of the:
- page where you are experiencing problems/trying to log into your account,
- error message(s) you received, and
- Specify the date and time when the problem occurred.
Check your application status - You may either:
- sign in to your online account to check your application status,
- create an online account and link your application to it, or
- use the online tool (Client Application Status (CAS)).
- Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
Note: The information provided may change without notice. If there is conflicting information between the text in the email and the Immigration and Refugee Protection Act, the Citizenship Act or their regulations, the Act and/or Regulations prevail. This email was sent to you in the language of your choice. The information on the IRCC website is available in both official languages.
