Centralized Intake Office(Google Reviews)
49 Dorchester St, Sydney, NS
Alex
6 reviews · 4 photos
a year ago
people working here are extremely irresponsible!!! I have paid my fees in January and they replies to me in March said I haven't paid it! I replied right away and attached my receipt. Then only after a month, they confirmed that they received it!
And after another 2 months, they send me the same letter again! Saying I haven't paid my fees! What are they doing? Why they deserve any salary at the expense of the taxes I paid?!
jason best
1 review
a year ago
This is a very poorly run department within the federal government. At least so far, there is no metric on how and if the clients are satisfied and the department is completely unresponsive to emails or calls. If you call their call center, they will verbatim give you the answer that you can read on the website yourself. Unfortunately, every year, the performance of the department is worsening. They should privatize this department for efficiency and that is the only way you can make this department accountable. Also, why have a call center on which 15 million dollars are spent and they read out the info on the website. It took 6 months for this department to post an application as received. What a terrible waste of taxpayer money. They think that having citizenship processing of under 12 months (for 80% of the applications) is an achievement while in the UK, its under 4 weeks, in the US, its 5 months and these countries deal with millions. Its a mystery to me on how such level of incompetence is rewarded every year by the Canadian govt. Give these jobs to all the unemployed young people instead.