You may call them on following CIC helpline
+1 613 944 4000
*Calling CIC - steps*
1- *CIC call centre*
+16139444000
2- English *press 1*
3- immigration *press 1*
4- transfer to citzship and imm can processing application *press 1*
5- status or processing times *press 1*
6- become permanent resident *press 2*
7- application starts with E *press 2*
8- then enter *application number* followed by #
9- listen to the entered number and *press 1* to confirm
10- enter the *year of birth* and then listen the entered number and *press 1* to confirm
11- hear the details
12- then *press 1* to check status (there will be a pause)
13- hear detailed status at the end *press 0* to speak to agent
