I know it’s crazy!! And the worse is that you have to guess what’s wrong when they send it back. It was only highlighted in bleue the part where they talked about the photos on the check list. So I started measuring and I realized that the photos were smaller 1 mm from chin to forehead. We lost like a month and a half with that. We had to redo the photos, he had to send it to me by that time of course a form was updated so I had to refill it send it to him so he can sign it and send it back to me. 300$ later for 1 mm. It’s frustrating! My husband asked the photographer if the measurement were right he said yes so my husband trusted him, I had told him to mesure it himself as well...told me he did but he didn’t....after I made him pay the 300$ por terco lol he was more careful after!!!