Hey canadagoose1, that is the number I called. I don't remember the exact option numbers I chose though, I only recall selecting "citizenship", and then "speak to an agent" options on their menu.Hi Razerblade, what number did you call IRCC, 1-888-242-2100 1 1 4 1? I called them too, but the agent couldn't tell me much. All he said was that my application is in process and they are still doing background check. He does not see details like you mentioned, security check, criminality check, language check, residence check, etc. Did you call any other number?
I'm sure they are able to access our GCMS notes, maybe depends from agent to agent whether they want to go the extra mile or not. She seemed a bit hesitant at first. I started off by saying that my status is in process on ECAS, and that I was wondering if there is anymore information they can provide regarding my application that I cannot see online. She put me on hold for a few minutes, and then returned with the info.