Nobody can help within the 12 months period. If the application extends beyond the 12 month period, then one can call IRCC.
There is no 12 month rules. Where is that rule published? If IRCC didn’t care in 12 months, they won’t care later.
Point is Edmonton office is slower than others(comparatively), which is not okay even if within 12 months. MPs can “try” to push Immigration Minister to assign more resources at Edmonton IRCC office.
MP Sohi is already contacting Immigration Minister Ahmed about edmonton office but more emails/phones to him, more urgently he will try. MP do care about number of calls/emails they get on certain issue. They have staff specifically to do that job.