Just got off the phone. Guy named Peter told me to sign up representative form if I want him to access our file on behalf of my husband!!!!Its same for me too as of august
What did they told u this time ??
I told him that all of the previous call centre agents had no problem accessing our file because I was the dependant and not the applicant.
Finally I got him to get an access and I hope he really did. He told me he is sending a message to ircc straight away. Somehow I have a feeling that he lied.
So...will see
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