Yeah I just sent an inquiry they replied that it will take 30 days to get response... the processing time still shows 12 months we still have 3 months left now we can only hope and wait. I also tried to reach them over the phone after waiting for like half an hour my line got disconnected by saying that sorry we have high volume calls at this moment please try later! And they don't even entertain if the application has not passed regular processing timeI am in the same situation. Used old kit and applied in Dec 2016. LVO has my file since January. Asked for one new form back then. And then dead silence. Sent them an email and they replied that its still awaiting initial review. very frustrating indeed! My status however does not show "we need more documents...". Have u tried putting an Inquiry?