For which country was the PCC requested?
After 10 attempted calls on Friday I did get through to a phone agent. My file is at CPC Ottawa. The agent was very nice but said she couldn't help me but told me to email CPC Ottawa. I did that on Friday but am praying a response doesn't take a month...I've worked and prayed so hard for my PR!For Colombia; it is to be provided later when CIC asks and not with the application.
If your application is in Ottawa you can call them and get help through agent. If it is with a local VO try writing to them if there is no contact number provided for the VO. You just need to tell them that it seems like a system error and may be the Visa officer had to request it for some other application and mistakenly asked you for it.