Yes it's time you should call cic.Hi,
I received Passport request on May 30th.
Sent the passports to CPC Ottawa on June 01.
My passports (and other documents) were received by CPC ottawa on June 2nd 2017.
I have not received them back yet and even Return Envelope tracking # is not showing as activated.
My case was filed by an Attorney and I do not have any way to check the case status online.
Is this the time when I should contact CIC or CPC Ottawa? Which number to call? And what information they expect from the caller before sharing the case details.
Appreciate help.
thanks
You will need your account details; application number or UCI number
Number to call
From Canada: 1-888-242-2100
Outside Canada: +1 (613) 944-4000
You might have to call multiple times to get to an agent