Hello,
My parents got their PR last year and were supposed to land in Jan, 2025. However, my father had an accident and they were not able to travel. Now, they are planning to travel May 1st week and his passport was valid for less than 6 months so he got it renewed. Can he travel with both the passports or the visa needs to be transferred to new passport? I am getting mixed answers. IRCC call center agent said yes he can travel, whereas New Delhi call center rep said no. I have tried raising webforms and sent e-mail to New Delhi office but no luck getting a response. It is very stressful as their COPR is expiring on May 10, 2025. Please advise?
My parents got their PR last year and were supposed to land in Jan, 2025. However, my father had an accident and they were not able to travel. Now, they are planning to travel May 1st week and his passport was valid for less than 6 months so he got it renewed. Can he travel with both the passports or the visa needs to be transferred to new passport? I am getting mixed answers. IRCC call center agent said yes he can travel, whereas New Delhi call center rep said no. I have tried raising webforms and sent e-mail to New Delhi office but no luck getting a response. It is very stressful as their COPR is expiring on May 10, 2025. Please advise?