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Refugee Travel Document - Questions and Answers

adamkw

Full Member
Aug 18, 2024
25
7
Unfortunately, I don't have a family doctor.

If you have not known an eligible guarantor for at least six (6) months, complete form PPTC 326, Statutory Declaration in Lieu of Guarantor for a Travel
Document
, available at any Passport Program regional office or you can download the form here - https://www.notarypro.ca/wp-content/uploads/2023/03/CLEAN-PPTC-132-03-2022-E_Statutory-declaration-in-lieu-of-guarantor.pdf

The form must be completed at your expense before a person who is authorized by law to administer an oath or solemn affirmation. However, they say this may delay the processing time of the RTD
 

annaamna

Full Member
Nov 17, 2024
38
6
NO. What about you?
Meanwhile, my commercial parcel with shampoo arrived from Toronto with Purolator in 3-4 days. All you need to know about their logistics. Essential documents - 2+ weeks, shampoo - here it is, express service for you.
 

annaamna

Full Member
Nov 17, 2024
38
6
9 business days since they mailed it. I haven't get it
have you received your package? It is almost 3 weeks for my documents. Within the same city. I wonder at what point do I claim they are lost in the mail. This is a ridiculous time to mail anything within a country, let alone a city.
 

exact

Full Member
Oct 29, 2023
29
5
have you received your package? It is almost 3 weeks for my documents. Within the same city. I wonder at what point do I claim they are lost in the mail. This is a ridiculous time to mail anything within a country, let alone a city.
Not yet. Till hoping for the best.
 

Salshe

Full Member
Aug 1, 2022
45
15
Category........
Other
Been a month and there answer is” no tracking , Puolator has it”. I called purolator and they can’t help without tracking !!
Ridiculous irresponsible action!!. I sent my old valid one with visas and at this point It’s safe to say they lost it. I live an hour from toronto
 

Driz001

Full Member
Apr 21, 2022
38
10
Been a month and there answer is” no tracking , Puolator has it”. I called purolator and they can’t help without tracking !!
Ridiculous irresponsible action!!. I sent my old valid one with visas and at this point It’s safe to say they lost it. I live an hour from toronto
Same situation with you. IRCC said they dispatched mine on Dec 4 using purolator and till now I haven't received. No tracking number also, went to purolator office close to me and was told that their packages always have tracking that nothing can be done without tracking. Old one with valid visa also.
The sad thing was that I paid for a UPS return envelope package which was included when I courier it to the office using UPS. They discard that and still use Purolator without tracking!
 
Last edited:

Ahmed-Ali2020

Full Member
Dec 17, 2019
34
16
I just hang up a call with IRCC and requested any tracking number for Purolator to follow up with them about my RTD, they said we couldn't provide you this because it's not available. I don't understand how they sent an important documents without any tracking number. it's ridiculous.:mad::mad::mad:
 

annaamna

Full Member
Nov 17, 2024
38
6
To all those waiting for their documents with Purolator.
Initially, they told me they "successfully mailed" my document with Purolator on November, 29th. After 3 weeks, I contacted them and they gave me a tracking number that does not exist in any system in the world, including, of course, Purolator.
I contacted them again and they wrote that they "shipped my document on December, 18th, with Canada Post". and confirmed the tracking number again. There is no such number in Canada post system either.
Essentially, it is a mess, they have no idea what they are doing or what was done before, and anything they answer is not trustworthy. They lied the first time - maybe to stop people from bothering them. It seems the packages were simply sitting in the office until the end of CUPW strike, and only after that they (maybe) sent them.
 
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