We know. We just want to make 100% sure that's clear.she is not renewing her passport, because she doesn't have a passport. the only thing she wants to do is renew her PR card as it is nearing expiry.
she does NOT own a passport and she is NOT renewing her passport. she is trying to renew her PR card.
There is more details in the link provided early by armoured. Follow the instruction to provide alternative information if she does not have a passport.
In exceptional cases, if it is impossible for you to obtain any of the above, you must provide a:
- copy of any identity document issued outside Canada before you came to Canada or
- statutory declaration signed by you attesting to your identity and a statutory declaration also attesting to your identity signed by:
- a person who knew you before you came to Canada (such as a family member) or
- an official of an organization representing people from your country of nationality or past residence.