PR card was returned to IRCC as undeliverable

[Weibar]

I received an email titled "Your Permanent Resident card was returned to IRCC as undeliverable" one month after I submitted my PR card renewal application. The content of the email is as follows:

IRCC recently tried to send you your Permanent Resident (PR) card.
Canada Post was not able to deliver the PR card to the address IRCC has on record for the above UCI ending with ***. It is possible that the address on record is incomplete or incorrect.
IRCC would love to resend your PR card as quickly as possible!

Then, I followed the instruction in the email to update my mailing address. However, one month later, I received another email the exact same as this one. I then submitted my mailing address again. I'm not sure if I should send IRCC a solemn declaration. Has anyone encountered this situation before? Any help or advice would be greatly appreciated.

 

[Besram]

I received an email titled "Your Permanent Resident card was returned to IRCC as undeliverable" one month after I submitted my PR card renewal application. The content of the email is as follows:

Then, I followed the instruction in the email to update my mailing address. However, one month later, I received another email the exact same as this one. I then submitted my mailing address again. I'm not sure if I should send IRCC a solemn declaration. Has anyone encountered this situation before? Any help or advice would be greatly appreciated.

Are you using a residential address, ie a house or apartment/condo? As far as I remember, you must use your residential address - PO Boxes etc are not acceptable.

 

[Weibar]

Are you using a residential address, ie a house or apartment/condo? As far as I remember, you must use your residential address - PO Boxes etc are not acceptable.

Yes, I used my residential address (condo) and have been regularly receiving mails for over 2 years, including a postcard from Spain, which arrived after about a month.
The email also states the following:

Sending us your Canadian address is a simple 2-step process:
1) Click on the link “I’m ready to enter a Canadian address” below; and
2) Provide the required information regarding UCI ending with ***
You should receive your PR card at this Canadian address within 30 business days.
Note: If you sent IRCC your address in the last 5 business days, please disregard this message.

It has been 28 business days since I got this email on Aug 5 the first time.

 

[nzkko]

Looks a bit fishy. Are you sure this is a genuine IRCC message?

 

[CNP]

My first PR card was returned to IRCC with same reason. However I never received such email and came to know when I called IRCC to know the status. In my case, I just asked IRCC to re send my PR card to new address which I asked them to update on call.

 

[Weibar]

I believe the email is legit. I clicked on the link provided in the email to update my address and the link directed me to the IRCC website. After entering my address, I even received an email confirmation from IRCC. However, I still haven't got my card.

 

[Weibar]

My first PR card was returned to IRCC with same reason. However I never received such email and came to know when I called IRCC to know the status. In my case, I just asked IRCC to re send my PR card to new address which I asked them to update on call.

I mailed them a solemn declaration and submitted a webform describing this issue. Hopefully they will respond.

 

[bbch]

My first PR card was returned to IRCC with same reason. However I never received such email and came to know when I called IRCC to know the status. In my case, I just asked IRCC to re send my PR card to new address which I asked them to update on call.

How long does it take to receive pr card to your new address after your call to Ircc?

 

[Weibar]

Update: I submitted a webform through "contact IRCC" and added a space to the postal code when updating my address. They responded the next day saying they are mailing our my card again and I should expect to receive it in 6 weeks.

 

[RafiHamdard]

Hi. Just wondering if you have received your pr card or not? I have the same issue and I have updated the address 3 times but still have not received. Can you please tell me what you did ?

 

[Weibar]

Hi. Just wondering if you have received your pr card or not? I have the same issue and I have updated the address 3 times but still have not received. Can you please tell me what you did ?

Yes. I received it. I went to Canada Post website to copy exactly what my address looks like on their website then pasted it to the IRCC update your address form. At the same time, I submitted a message describing what happened through IRCC's "contact us" portal. A few weeks later, I receive an email from IRCC saying they received my updated address (only the one with a space in my postal code) as well as the message, and will mail out my card shortly. 2 weeks later, I received my card. Let me know if you have further questions.

 

[RafiHamdard]

Thank you so much. Last time I gave the correct address and postal code from Canada post website but have not heard from them yet. I just sent IRCC a message from their website. So let’s see. Thank you again