Hi,
I am in the process of renewing my PR card though online portal (https://prson-srpel.apps.cic.gc.ca/en/login). I was able to complete the IMM5444 but while trying to upload a photo, it gets stuck on 'Your photo is being validated' for indefinite period of time. I have ensured that all the photo requirements (size, type etc.) are met.
Moreover, in the Supporting documents section when I try to upload my passport, a technical error message keeps popping up. This has been happening for the past 2-3 days.
Has anybody else faced this issue? Any suggestions on way forward.
Thank you.
I am in the process of renewing my PR card though online portal (https://prson-srpel.apps.cic.gc.ca/en/login). I was able to complete the IMM5444 but while trying to upload a photo, it gets stuck on 'Your photo is being validated' for indefinite period of time. I have ensured that all the photo requirements (size, type etc.) are met.
Moreover, in the Supporting documents section when I try to upload my passport, a technical error message keeps popping up. This has been happening for the past 2-3 days.
Has anybody else faced this issue? Any suggestions on way forward.
Thank you.