My parents applied on october 17 2024 , My mom application was sent back on 23 October 2024, saying the picture is not right.we applied again on 23 October 2024 with a better picture . I checked the status today it shows submitted. However looking at theinspect tool . i see the following. However the application still says submitted.
"createdAt": "2024-10-04 13:41:37.58372",
"updatedAt": "2024-11-01 21:32:15.489555",
"caseStatusId": 20,
"lobId": 29,
"phaseId": 3,
"identityId": "ca-central-1:1f8a68d2-7ba4-ccf5-7819-a211ead27f22",
"submittedAt": "2024-10-23 16:40:22.28906",
"representativeId": "557e0b55-2224-4071-8956-bf8d055976e2",
"representativeConfirmationTimestamp": "2024-10-23 16:40:12.850148",
"isUrgent": false,
"urgencyGranted": null,
"caseMetadata": null,
"capEventId": null,
"urgencyRequestDate": null,
"paWillSignWebform": true,
"referralOrganization": null,
"officeId": null,
"designatedEntityId": null,
"commCertId": null,
"hasCommCert": null,
"status": {
"id": 20,
"statusEn": "Completed",
"statusFr": "Complété"
},
"rejectionReasons": [
{
"id": 18,
"rejectionReasonEn": "Primary identification is not provided",
"rejectionReasonFr": "L’identification primaire n’est pas fournie",
"documentTypeId": null,
"createdAt": "2024-10-30 15:50:07.835139",
"updatedAt": "2024-10-30 15:50:07.835139",
"phaseId": 3,
"rejectionDetails": "You have not provided us with a valid Primary Identity Document- please review Guide IMM5444"
}
],
"members": [],
"phase": {
"id": 3,
"phaseEn": "Renewal",
"phaseFr": "Renouvellement"
},
"lob": {
"id": 29,
"programEn": "Renewal",
"programFr": "Renouvellement",
"programId": 5,
"categoryEn": "Permanent Resident card",
"categoryFr": "Carte de résident permanent",
"isHidden": false,
"phaseId": 3,
"categoryId": null,
"sortOrder": 47
},
"readOnly": true
}
]
What should i do ?