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Need Help Please !
We received Passport submission request in early July 2024 for my mothers PGP application.
She is US Green card holder and permanent address given is of USA. Now immediately after we received the request to submit passport she was planning to visit me in Canada, so we submitted the passport to CPCO Ottawa PO Box address as mentioned in the request, once she was in Ontario.
Now its over 13 weeks have not received the passport. Agents in call center just have one answer to wait. Some say that since applicant was in Canada when passport was sent, its a virtual landing process, buts still no solution as to when and how can we get passport back, if sent by mistake.
I did fill the urgent passport retrieval email twice but no progress.
I am stuck, mom needs to travel to USA and we or agents have no clue as to when, where and why passport is stuck.
What to do next?
Tried reaching out local MPP but waiting on response.
Any email or contact address or phone number for CPCO Ottawa?
Help needed and thank you.
Need Help Please !
We received Passport submission request in early July 2024 for my mothers PGP application.
She is US Green card holder and permanent address given is of USA. Now immediately after we received the request to submit passport she was planning to visit me in Canada, so we submitted the passport to CPCO Ottawa PO Box address as mentioned in the request, once she was in Ontario.
Now its over 13 weeks have not received the passport. Agents in call center just have one answer to wait. Some say that since applicant was in Canada when passport was sent, its a virtual landing process, buts still no solution as to when and how can we get passport back, if sent by mistake.
I did fill the urgent passport retrieval email twice but no progress.
I am stuck, mom needs to travel to USA and we or agents have no clue as to when, where and why passport is stuck.
What to do next?
Tried reaching out local MPP but waiting on response.
Any email or contact address or phone number for CPCO Ottawa?
Help needed and thank you.
