I want to recover my block account

[Patokon]

I gave wrong answers in the questions box and my account was blocked please how I recover my account thou it is new that I just started appliying and I has not submitted anything from this account to the embassy below is the screenshot of my dashboard

Identity Validation
You have answered all of your security questions incorrectly.

Your account has been locked. You are no longer able to recover you account online.

 

[SBW]

I gave wrong answers in the questions box and my account was blocked please how I recover my account thou it is new that I just started appliying and I has not submitted anything from this account to the embassy below is the screenshot of my dashboard

Identity Validation
You have answered all of your security questions incorrectly.

Your account has been locked. You are no longer able to recover you account online.

how did you resolve this problem?

 

[Patokon]

I have not been able to resolved the issue and every suggestions given to me has not leads to any solution apart from the one I was advised to open a new account which I did and continued my application so please if you found the solution kindly let me know thank you