Hi. I got my PGWP approved. I was very nervous and called IRCC at last to see what happened to my application. The agent told me that my application was closed as it was approved. Today I received the hard copy of my PGWP. I would say don’t worry about it. If you’re hearing that the line is to be connected to an IRCC agent it means IRCC has given you a decision. You can talk to an agent if you are worrying about your application. I hope you have a good news soon. Thanks.