i got this in response,i have sent another enquiry to ask them my application shows submitted what i can do at my end if it is not available on your end.what was their resolution in your case?
We verified the information you provided and can confirm that your application is not available in the system yet.
Rest assured that we are making all the necessary efforts to finalize applications as soon as possible and you will be contacted if additional information is required.
We hope the information provided is helpful in assisting you with your enquiry.