Automated Phone Line

[Jasmineflower123]

Hi all,
My friend has been calling the automated phone line
(1-888-242-2100) to get updates on his file. He isn’t able to access Portal or tracker as its with his representative.
however, when he calls all he gets is the received date of the application and then gets automatically transferred to an agent for further information.
Has anyone experienced this? Is there a reason why?

 

[foodie69]

Hi all,
My friend has been calling the automated phone line
(1-888-242-2100) to get updates on his file. He isn’t able to access Portal or tracker as its with his representative.
however, when he calls all he gets is the received date of the application and then gets automatically transferred to an agent for further information.
Has anyone experienced this? Is there a reason why?

It's a Canada only number. Is your friend in Canada?

 

[Jasmineflower123]

It's a Canada only number. Is your friend in Canada?

No he is not but he’s able to make the call. Would that make a difference in receiving updates on the file?

 

[dbmodi1992]

Decision has been made on your application , same happened with me so i call my representative & my application was approved

 

[Jasmineflower123]

Decision has been made on your application , same happened with me so i call my representative & my application was approved

Really? He’s been receiving the same message for more than a week. Representative keeps saying there is no update. How long did you receive the same phone response before getting your ppr? Thank you!

 

[dbmodi1992]

Really? He’s been receiving the same message for more than a week. Representative keeps saying there is no update. How long did you receive the same phone response before getting your ppr? Thank you!

I think same day

 

[dbmodi1992]

Tell your friend to asked for screenshot of application