Hello Folks
A bit of history here.
1st Round:
Type: Online
Family: Spouse and minor child
Date of Submission: Aug 14 2023
Returned on: Sep 19, 2023
Reason: Minor child ID documents were not in order. (ID1: PR card, ID2: Passport ) They had asked us to re-order and submit.
2nd Round:
Date of Submission: Sep 19 2023
Returned on: Oct 26, 2023
Reason: So damn confusing. Its below
>>>>>>>>>>>
Travel doc or passport
You uploaded a document(s) with another person’s private information.
To fix this issue
- upload a document (such as a text file) to explain why you included this person’s information, or
- if possible, re-upload a new file without another person’s private information
- >>>>>>>>>>>>
This is from the Travel documents or passports section.
- I have uploaded only the front ( Name, photo...) and back pages ( Parents details, Address ... )
- I have triple checked and even the online portal says I uploaded the correct passport to my spouse and child. ( Filename, view the document in the portal )
- Myself and my minor have only one unexpired passport and we uploaded only that document respectively. DId not mix multiple docs in one pdf.
What is this all about? What am I missing?
I called IRCC and they are asking to raise webform and submit the same document with explanation letter. I am lost. Any thoughts please?