I have sent webforms in the past, I will explain you about my case. My permit had been approved in June last year but after spending the holidays in home country, I got a PFL. It was only when I received my GCMS that I realized my application was closed FOR 5 MONTHS. From January to June this year, 0 progress because of their mistake. I let my VO know and they reopened my case and asked for ADR. They did do something based on that webform. However, I have been waiting since Background Check (In Progress since June 22) and two webforms about my unjust situation and how I am at risk of deferring to no fault of my own have been unsuccessful. Mind sharing what exactly you mentioned in the webform?
I explained my situation, said that I had already been denied a visa and that since July, my eligibility was open. I sent the webform and email directly to the office in Brazil