Hello, can please someone help me on this:
I've received the 1st pr portal on june 29 and answered them at the same day. This week I've received a second email portal asking the same questions again, as if I've never answered them back.
I called IRCC and the only thing that they have in their system is that they sent the second email.
I don't know if it's related but I already had created my credentials on the PR portal back in March.
In the same call with IRCC this morning, the woman asked me to sent another email to IRCC saying that I should email them again with a new email for them to create the new portal credentials for me, that's what I'm doing right now.
But now I'm afraid of them not getting this email again, if they haven't received somehow my first email.
Is there any other number that I could call? I really don't know if I'm ever going to receive a third email asking the same questions again.
I follow this thread and I'm seeing people receiving the second email with the credentials in a matter of a couple days, and I'm in this situation. It's very stressful and frustrating.