Hi,Yes, although they haven't responded directly to my second reply. I think they can see what we sent and take action. I don't think its a coincidence that they sent me my credentials(2nd email with temp. password and ID) on the same date i emailed them asking for updates. You are welcome.
I am in the same situation too waiting since June 16 and not getting portal 2 email.
Should i reply on portal 1 email asking about the update or should i write a separate email?
Also your VO was Montreal right?