This was the reply from them (I have copy/pated the whole email):
Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada.
We acknowledge receipt of the documents and wish to inform you that they will be added to your file shortly. Please note, for technical reasons, they may not be visible in your
online account.
Furthermore, we verified the information you provided and can confirm that the application is still in process.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
While your application is being processed, we recommend consulting the
Check your application status page to learn how we are processing applications during the pandemic and how to check the status of your application:
- Submitted by mail (if it was not linked to an online account):
- Submitted online or submitted by mail and linked to an online account:
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
We hope the information provided is helpful in assisting you with your enquiry.
Sincerely,
Immigration, Refugees and Citizenship Canada
https://www.canada.ca/en/services/immigration-citizenship.html