Yes, I would respond to the e-mail with the copy of your old passport and a letter of explanation clearly explaining the extension of validity. Also, ask for an acknowledgement when you reply to the e-mail. Web form is the other option but it is much slower (3-4 weeks or more) for them to acknowledge anythingReceived AOR today morning (Details in Signature)
@RefugeeHelp1 @shiremag @admin for my husband we submitted old passport (all pages) only problem was that his main page had validity up to 2012 but inside on the 2nd page he had validity extended up to 2021. So guess they didn't see it and sent a separate email asking for his passport before the new renewed one.
Should I just reply to the email with scanned copy of the old passport and letter explaining validity or do I have to raise a webform?