Yes, this is for a PR application. Our passport was sent to CPC Ottawa, and we're in US, its not possible to physically visitAssuming this is for a PR app, no, you need a COPR. Contact the visa office.
We have contacted in every possible way - email, webform, phone. Its near impossible to get hold of an IRCC agent on call. What should we do?? We have not received any response on the webform or email except that they have received our webform.