I did call agent in september, and she told me that they have received the payment for RPRF and they have sent it to designated department for ecopr and I am in que for getting copr. but its january now and its almost 4 months and i have got nothing.I had the similar issue. You should call the call center immediately. The agent will be able to check if they receive the payment you made and link it to your account. In case you didn't make the payment in full before, just make the payment for the shortage and give the agent the receipt number on the call. It took me 5 tries to get a hold of the agent.