My husband received his tourist visa today (November 29). It was printed and processed last week and then it was out for dispatch this past Friday (November 25). It was held up with Purolator due to weather, and my husband was able to stop it in Vancouver and pick it up directly from the Purolator outlet during a layover in Vancouver (we live in Saskatoon, SK).
My Tourist Visa said it was ready for pickup on Friday. I spoke with BLS yesterday and they said that it only arrived from Consulate on Monday, November 28. They told me there was a shipping delay, because I had not prepaid Purolator (this is incorrect, as I sent a prepaid Purolator return envelope and have the tracking number). They made me pay for another tracking number, so I did to avoid further delay. Today when I looked online at BLS, the tracking number for Purolator was the first one I had provided (even though they said one day earlier that they had never received a prepaid label from me). They say its out for dispatch, but Purolator shows no updates.
When my husband went directly to purolator today on his layover, the taxi driver did not have very good things to say about BLS. At one point the taxi driver said that he was even surprised that my husband got the correct passport.
I am without my passport and have a family emergency and the woman I talked to tonight at BLS kept reciting rehearsed lines and was unable to help me.
I am at the end of my rope.