Hi,
I have been trying to update my address through this link. But, I keep getting a message that "We were not able to identify you using the information you provided.". This is while my application status is " In Progress". I have already submitted a web form and been trying 888-242-2100. No response.
Change my address – Immigration and citizenship - Canada.ca
Can someone please share an e-mail address or phone number, if you have had a similar experience?
For Tracker Update:
Application type: Online application
Location: Calgary
Physical Presence Days: 1198
Application: Single
Application sent: November 14th, 2021
AOR: February 7th, 2022
Background verification: In progress
Language skills: In progress
Physical presence: In progress
Prohibitions: In progress
Processing office: ???? how do I found out about this?
Thank you