I am in a pickle and really clueless about the next steps. My tracker was updated on June 6th, and I was allotted a test window between June 10th and 30th. I never received an instructions email. I called CIC around the 15th, and after making sure it wasn't in my spam, they made a note on my file and asked me to call back if I didn't receive an email. No email came. I called again. Of course, the test window passed. I left an inquiry through their webform. That was two months ago (!!!). What are my options? This is all so frustrating and time-consuming. CIC agents tell me that there is a backlog and officers are busy. Really?!