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My previous post was removed. Reposting: Is anyone facing technical errors on IRCC application webpage?

rajkumarl

rajkumarl

Star Member
Feb 9, 2020
161
38
SKant said:
I am not lying; it has be down for me from last 3 days.
Click to expand...
Try to login during the Canadian day time. it worked after that. Also check your network. If it slow the site behaves erratically. I was able to login just few minutes back.
 
S

SKant

Star Member
Apr 16, 2022
68
9
rajkumarl said:
Try to login during the Canadian day time. it worked after that. Also check your network. If it slow the site behaves erratically. I was able to login just few minutes back.
Click to expand...
Yes I login during day time (EST 9AM - 6PM). Network is perfectly fine.


The error is "online services are down". This happens AFTER I login. I CAN login. No problem with login -> review my answers -> continue -> steps to work on your application -> next page should be where I upload my documents but I cant. this page is down.

See
http://imgur.com/a/IsCOOKt

basically the page to upload documents .... is DOWN.

Edit: tried chrome, firefox on windows and safari on mac. chrome and brave on android. nothing works. cleared cache, cookies, history everything. used incognito, nothing works.
 
Last edited:
S

SKant

Star Member
Apr 16, 2022
68
9
DesiPikachu said:
Which portal is this? New? Old? When are you getting the erorr?
Click to expand...
I don;t know - Last I accessed it was 4ish years ago and i think it looks the same...im not sure sorry.

"When am I getting the error" everytime I enter the page to upload my documents - the page to upload is down. i can login, review my answers etc etc. but i cannot access the page to upload my docs.
 
D

DesiPikachu

Hero Member
Jan 13, 2021
346
161
SKant said:
I don;t know - Last I accessed it was 4ish years ago and i think it looks the same...im not sure sorry.

"When am I getting the error" everytime I enter the page to upload my documents - the page to upload is down. i can login, review my answers etc etc. but i cannot access the page to upload my docs.
Click to expand...
Try the new portals - you'll have to enter all the information again but it's a lot better than the older one.

For study permit & TRV:
https://portal-portail.apps.cic.gc.ca/signup?lang=en
https://ircc.canada.ca/visit-visiter/en/get-account-ircc-portal

For PR:
https://prson-srpel.apps.cic.gc.ca/en/signup
 
S

SKant

Star Member
Apr 16, 2022
68
9
DesiPikachu said:
Try the new portals - you'll have to enter all the information again but it's a lot better than the older one.

For study permit & TRV:
https://portal-portail.apps.cic.gc.ca/signup?lang=en
https://ircc.canada.ca/visit-visiter/en/get-account-ircc-portal

For PR:
https://prson-srpel.apps.cic.gc.ca/en/signup
Click to expand...
Oh okay I'll try this. I have accounts/previously submitted applications (from 2015-2018 ... nothing in the past 4y though) via the old portal - how do I merge them? Can I let them be and forget about it? Will there be a problem with the renewal of my new study permit? Because as of now I cannot see an option to renew my study permit...only apply for a new study permit.
 
S

SKant

Star Member
Apr 16, 2022
68
9
Anyway, in case if future students come across this post/error, I have solved it myself.

Long story short: I was seeing the error as above (online services are down) when I went to upload my documents AFTER logging in. So after contacting technical support (no answer), twitter acc of IRCC (no answer), or telephone (no help), I deleted my application and restarted a new application. This solved it. I was able to upload my documents and was no longer seeing an error. I dont know why there was an error, but this solved it.

I didnt apply via the new portal because it was only providing me option for a new sp, not renewing/extending it.
 
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