Hey guys.. I applied Supervisa for my Parents in Jul2021 on the old portal, then in Nov2021 in the new portal. I received medical update in Feb2022 (passed). Then on 17May they asked for biometrics for my mother again, we completed that on 03Jun and she got passport request on the same day. However, there is no update on my father's application. I applied together for them in a single file, and I have no clue why only one of them has received update. I have requested gcms notes and raised multiple web forms. I do not know what else I can do. Anyone aware of a situation where one of the applicants received response earlier than the other?
Timelines:
Jul2021 - applied in old portal
Nov2021 - applied in new portal
Feb2022 - Medical passed for both (update received on same day)
Apr2022 - requested GCMS notes
May2022 - received copy of GCMS notes - no details provided behind delay in processing
May2022 - repeat biometrics request for mother
03Jun2022 - New biometrics submitted for mother and passport request received the same day
As of 10Jun2022 - no update received for Father's application.
Please advise.