A couple of weeks ago I was asked to supply a police certificate for a country I was living in even though I hadn't been there at the point of submission for longer than 6 months. I emailed them stating this and telling them I had moved back to my home country and they asked for a new schedule A. I uploaded the new schedule A within the time limit but just got refused because
"On July 04th, 2018 you were asked to provide a Police Certificate from the Netherlands and you indicated that you had recently moved to the United Kingdom. On July 09th, 2018 you were then asked to provide a Schedule A due by July 16, 2018.
You were informed that if this office did not receive the required evidence and documents from you within the time specified, your application would be assessed on the basis of the information that was originally provided with your application. You were warned that failure to provide the additional information could result in the refusal of your application.
To this date, we have not received the required document from you. As a result, you have not met the requirements of section 16(1) and I have; therefore, refused your application.
You will receive a refund of the Right of Permanent Residence Fee that you have paid."
It said in the letter for the police check "Police Certificate: Please provide a Police Certificate from Netherlands. This must be received at this office by: 2018/08/06"
It also says in my actual application for the schedule a:
Uploaded - not submitted to IRCC
Uploaded Filename: SCHEDULE A (3).pdf
This seems like a genuine mistake by CIC. I uploaded the document SCHEDULE A(3) but it wasn't submitted? Or were they talking about the police check which had another few weeks? I desperately need to talk to them, is there anyway to contact them? What should I do? Reapply asap? I take it this has also cost me alot of money which I wont fully get back?
"On July 04th, 2018 you were asked to provide a Police Certificate from the Netherlands and you indicated that you had recently moved to the United Kingdom. On July 09th, 2018 you were then asked to provide a Schedule A due by July 16, 2018.
You were informed that if this office did not receive the required evidence and documents from you within the time specified, your application would be assessed on the basis of the information that was originally provided with your application. You were warned that failure to provide the additional information could result in the refusal of your application.
To this date, we have not received the required document from you. As a result, you have not met the requirements of section 16(1) and I have; therefore, refused your application.
You will receive a refund of the Right of Permanent Residence Fee that you have paid."
It said in the letter for the police check "Police Certificate: Please provide a Police Certificate from Netherlands. This must be received at this office by: 2018/08/06"
It also says in my actual application for the schedule a:
Uploaded - not submitted to IRCC
Uploaded Filename: SCHEDULE A (3).pdf
This seems like a genuine mistake by CIC. I uploaded the document SCHEDULE A(3) but it wasn't submitted? Or were they talking about the police check which had another few weeks? I desperately need to talk to them, is there anyway to contact them? What should I do? Reapply asap? I take it this has also cost me alot of money which I wont fully get back?
. Could this affect my next application or should it just be like starting fresh?