yeah same here, I tried calling yesterday and couldn't get to the agent the operator just hang up after the strike message.
and the status operator tells you is the same as you can already see on GC key portal
Work Permit Processing Times (Real Time Updates)
- Thread starter mtozzi
- Start date
and the status operator tells you is the same as you can already see on GC key portal
I'm trying but looks like outside canada the call isn't going through, how did you manage to call from UAE?
001 800 2676788
1 for English, 2 for IRCC, 1 to enter UCI 1, 1, 1, 3 to enter WP No. and Year of Birth and lastly 1 to hear the IVR status of your application. It's very difficult to get to speak to an agent. It will disconnect saying there are too many calls. You have to call multiple times and if you do get through, they put you on hold for 1 to 2 hours. The IVR is available 24/7 though but IVR information is the same as you see on portal.
I called on 18 April before strike and got connected on my 4th attempt and after 40 minutes of being on hold, I spoke to an agent, who put on me on hold for another 10 minutes to find out the information I asked about. So basically I was on hold 50 minutes to speak to him for 5 minutes.
thanks for taking time and replying. Appreciated.
what does your status say on the tracker, did you check?
Ah.. I see. Well hoping to hear some news soon!
I'm gonna try calling them again. The problem is from Singapore the call doesn't go through, might need to use some caller apps for virtual number so can get Canadian number and then try calling them.
it will be updated in a week, I faced the same where my spouse's medical was updated in 3 days but mine took full week.
ahh my bad.
I'll update here:
Application submitted on: 18 October, 2022
Biometrics done: 21st October, 2022
Submitted Inside or Outside Canada: Outside (SGVO)
Work Permit Extension or New: New Work Permit (LMIA Approved)
Medicals Requested: 24th Feb, 2023
Medicals Passed: 06/March/23
Eligibility Review Started: 25th Feb, 2023
BGC Started: 25th Feb
Additional document (PCC) Requested: 25th Feb 2023
Additional document (PCC) Uploaded : 16/March/23
Got an answer: Not yet
Tracker shows Eligibility Completed on April 19th, 2023 ( no idea what it means though)