You didn't mention which Application Stage (Application/profile status, Review of eligibility, Review of medical results, Review of submitted documents, Scheduling an interview, A background check is needed, Final decision) says "review in progress". If it's under background check, it means they started background checks on your parents. Normally, it starts after they receive PCC.
Thanks for your reply, Rossei. Sorry I did not explain it clearly in my original post. It was under Review of eligibility category. Does it means Ottawa office is checking on my eligibility of being a sponsor?
]I am planning to pick them up in person once I receive their stamped visa, I am just worried Ottawa will not accept their passports since they are not in Canada.Anyone here has this kind of experience? thank you