What’s happening with my biometrics?

[winterdiva]

Biometric info disappeared from my profile. And the biometrics status changed from “we are waiting for biometrics” to “we haven’t received your biometrics” !!

What’s happening? Can anyone help me understand this please!!

 

[winterdiva]

Anyone?

 

[mulzi]

Raise a CSE.

 

[winterdiva]

Thanks. What’s a CSE and how do I raise it please?