WES

[Alwin Andrews]

The postal tracking of my official degree transcript sent by my university to WES presently shows the message 'missed delivery, item being held, addressee being notified. What should I do now?

 

[Adithyaram]

try calling the customer care and let us know if you can get through them. Also let us know when was delivery date and when was the portal status updated

 

[Alwin Andrews]

The delivery date was 9th July 2020. The status on portal was updated on 9th itself. The following was the updated status

09/07/2020

10:50:00

Canada

M4M

Not Delivered

Air

Missed Delivery ITEM BEING HELD, ADDRESSEE BE

 

[Igor_K]

WES recieves post ONLY on Mondays. This is a common issue when the courier fails to deliver during the week and must return to the post. I suggest you to contact your courier and ask for a delivery on Monday

 

[Alwin Andrews]

Thank you so much for your valuable assistance. Let me try to get in touch with the courier service and ask them to retry on monday.

 

[Igor_K]

You are welcome. I faced the same issue last month and this information confirmed both by WES and by DHL. Customer care from DHL informed me that WES is their old client and they gave instructions to deliver only on Mondays. So, do not worry, your envelope will be in WES office in Monday. However, be prepared that WES takes months now to "recieve" mails and change the statuses in the accounts. My documents were delivered to WES on Jun 8th but WES has not yet acnowledged the reception. According ti the notice on their website, they will process all mail delivered up to 30 JUN no earlier than by 22 JUL. So, when your reach WES next Monday, be ready to wait at least up to end AUG for the process to start. I hopr WES will increase their capacity tho and will deal with backlog quicker. Good luck!