My status changed to At Hold: Your transcript was not accepted.My academic credentials were sent electronically to wes too, the institution has replied wes's verification email as well, now my acct has been updated ''status in progress; we are processing a new package or document for your application" I guess the next step for my application will be "Evaluation in progress" and Date of completion.
there was a tip saying that my institute should send the transcript directly to WES (although they did!).
i contacted the institute and they told me that the rectified the issue with WES and resent the transcript through email.
the same day, status changed again to: All documents accepted, expected date is 26, June.
my only advice is to call wes repeatedly if your status was not changed within 14 days. Speak to their customer care representative and request an escalation so they would assign your profile to one of their teams.
Hopefully this will guide you,
good luck,