If you haven't sent your documents to WES yet, I would recommend not to, and just wait ICAS. My husband sent his documents and paid, they received the documents on the 13th March. Suddenly they sent an email that they are currently only processing documents received before 10th March and that other will be "delayed" After a month of continuous calls and emails asking about the nature of this so called "Delay", they admitted that it is basically a "halt" and that they have even made an arrangements with DHL, FedEx, Canada Post, and USPS to store the new documents with them as WES will not be working on them till the corona issue ends and they get back to the office. I just wish they have informed us with this before paying and sending the documents, otherwise, we would have used different provider, but now we are stuck! This is so frustrating