My timeline:
June 10th: Initial application received
Jul 1st: Bachelor transcripts sent
Jul 8th: Masters transcripts sent
Jul 20th: Masters transcripts received
Aug 1st: Bachelor transcripts considered lost (university sent without tracking...)
Aug 9th: Masters transcripts accepted
Aug 20th: University reopened
Sept 7th: Bachelor transcripts sent again
Sept 20th: Bachelor transcripts received
Oct 15th: Bachelor transcripts accepted
Oct 24th: Preparing final report, due date 11/20
Nov 20th: Final report issued
Phew!
Also, what worked pretty well was calling them on the phone, waiting a bit then selecting French in the voice menu. I rarely waited more than a few minutes to speak to a representative and they were quite helpful.
June 10th: Initial application received
Jul 1st: Bachelor transcripts sent
Jul 8th: Masters transcripts sent
Jul 20th: Masters transcripts received
Aug 1st: Bachelor transcripts considered lost (university sent without tracking...)
Aug 9th: Masters transcripts accepted
Aug 20th: University reopened
Sept 7th: Bachelor transcripts sent again
Sept 20th: Bachelor transcripts received
Oct 15th: Bachelor transcripts accepted
Oct 24th: Preparing final report, due date 11/20
Nov 20th: Final report issued
Phew!
Also, what worked pretty well was calling them on the phone, waiting a bit then selecting French in the voice menu. I rarely waited more than a few minutes to speak to a representative and they were quite helpful.