Hi,
After that I did not proceed further as I was not totally confused what to do ? But again I am going to do after lockdown. I heard that the process has changed and university is also responding. But the process is not simple and also time taking.
Another option is that you can opt for paid services. I have received one mail with the services covered and the amount. They take care of all this services and send the transcript to agency. But I am not sure about its credibility. I am yet to decide If I go with them or not. If you need I will forward the mail to you.