Same here, the calls usually are not answered. I had heard only positive reviews, hence chose WES. But it is turning out to be a nighmarexpressentry said:I have emailed them and received generic responses in bad English. When I called, I was placed on hold for and hung up after 30 minutes. They don't even have a fast track option. If I get the PDF evaluation, I'm good to enter the pool. I have opted for standard delivery so let the report come whenever it has to. I can always upload the PDF version of it. But even that is taking ages. Sorry for the rant but they are just too slow.