I am on the same boat. You have ay idea what is to be done?
Have sent an email to the VTU registrar and waiting for the revert.
Hi, I just got an update from wes saying that my ECA is being evaluated & will be done by 11th April. You need to follow the following steps if you did your Bachelor's or masters from vtu & if WES has asked vtu to verify the transcripts & degree certificate :
1. Once you send the transcripts & degree to wes,, they contact vtu to verify them & mail you also regarding the same.
2. You have to now go to vtu online fee payment website. There you'll see "Verification of Genuineness of Documents issued by the University" & fee for this is 500 rs. You need to pay this fee online itself(link to pay is in the website itself).
3. Once you have finished the payment, keep contacting vtu if they received a email /letter from wes. This takes around a month or so since vtu doesn't accept email requests. So keep calling them every week & ask if they received the request from wes. Once they say they received it, then they'll ask you to send the receipt of the payment you made in step 2. You need to take the print of the receipt of this payment & write a letter with your details on it asking them to verify & that you have paid the fee. You need to mail this to them (not email, they won't accept email as they need hard copy).
4. By now you'll be thinking "why the f**K did i do a Bachelor's from vtu"... Once they receive your payment receipt & letter, they'll reply to wes. This is when things get good & surprising. Vtu will not send a letter back to wes, but they'll reply by email,, which is basically instant & you don't have to worry about the time it takes for the letter to reach wes by post.
5. Once vtu verifies your documents by email, wes will update your application within a few days & you'll be as happy as I am right now.
I know this whole process is tiring from vtu's side, but the satisfaction you get once its done is worth it.
Hope this helps everyone.
FYI I first created an wes application in December & finished sending all the files to wes in December itself (including vtu docs) . So it basically took 5 months for me to get my eca.