My documents were received on 12th Jan, for a month they didn't show anything but only, Evaluation in Progress (no estimated date), since 12th Jan till like end of Jan they showed, Documents as Not Received for both my credentials, and later changed one as received (even though I had sent all in one package), meanwhile they replied to one of my queries saying they had received all documents and report will be completed by 12 Feb but this date was never put on the account status. On 12 Feb, under Documents section, received/not received complete grid disappeared and just a message is shown similar to, It normally takes 20 days blah blah, and under Order status, Estimated date being shown as 12 March!! :-X
Anywhere we can complain against them, now they reply as, check account status for anything that I write. I had earlier read (on FSW forums somewhere) that there is an agency where we can complain against them, and on that they really expedite on your application! Any clue anyone?