There are several applicants who are in the same situation as your parents. You can go through post after post on this forum of people who have been waiting.Suminimi said:I do understand and totally agree with you but i can not wait forever, is there any issue if i create a newGCKEY and re apply ? Whichever approves 1st otherone i can withdraw.. i wrote to Abu dhabi embassy also last week and logged Web form request but just wondering if they take that too seriously.. really there is no SLA which is so surprising at this time where everything is so technologically advance and customer care is very important
You'll have to be patient. It doesn't make sense to withdraw the existing applications and then to reapply. Also, submitting multiple applications simultaneously won't work as it will instantly show up in the IRCC database.
As you've sent a CSE, you can expect a response/some expedited decision